Top 10 help desk tools for better customer service
If you’re looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Thinkstock Help desk software is designed to streamline customer service and create a functional, centralized point of contact for incident ticketing, customer issues and tracking the quality of customer service. Help desk tools focus on automating tasks such as assigning tickets, answering basic queries for customers, categorizing incidents or…
As smart cities evolve, so does the role of technologists in government
A rise of connected data and devices means more opportunity to leverage technology to improve our communities Getty Images Data analysis has become so common we often take it for granted. By revealing trends and patterns, applications can predict weather and allow us to navigate traffic. Information from COVID tests is used to reduce the spread of disease. We can even use this data to enhance the quality of life, solve environmental issues, and improve commerce, especially as…
Facebook Portal adds Zoom, Cisco video app access
Facebook hopes to broaden the business appeal of its smart display by offering access to several video conferencing apps, including Zoom, Cisco Webex, BlueJeans and GoToMeeting. Facebook Facebook plans to extend the range of options for video meetings using its Portal displays with the ability to download apps from video conferencing vendors including Zoom and Cisco. The Portal video hardware was originally launched as a consumer device in 2018 with access to Facebook’s WhatsApp and Messenger apps before the company…
8 tips for avoiding IT staff burnout during a pandemic
IT leaders get creative managing remote tech teams working from the confines of home offices. Here’s how they alleviate burnout that threatens to crater WFH life. Thinkstock Never before have the pros and cons of working from home become more obvious than in 2020, as the coronavirus initiated a mass exodus from corporate offices worldwide. In the early days, employees reveled in their ability to sleep in and spend more time with the family. Soon the warped reality of…
AC Communications launches Smart Exchange, easy steps on how you can purchase Bitcoin.
AC Communications, a Tele and network company that deals on phones and accessories launched a crypto currency trading platform, SmartsExchange where you can be able to buy or sell your Bitcoins, Ethereum, Tatcoin, Giftcards and other Altcoins you can think of. This platform was founded on the idea to digitalize the world and assist crypto-currency exchanges and traditional wallets like (Luno, Blockchain, ABiTrader e.t.c) on trading peer to peer, hope you’re aware that was the reason for…
6 hot emerging tech hubs for IT job seekers
With major tech hubs starting to feel oversaturated, you might want to find a new outpost with potential for growing your tech career. These six cities are your best bets, according to data from Dice. Dell Technologies Tech salaries are on the rise across all major tech hubs, including Silicon Valley ($123,826), Seattle ($109,628) and Boston ($108,438), according to data from Dice Technology’s 2020 Tech Salary Report. But the real news is that many emerging tech hubs, with notably lower…
SurveyMonkey STEPs up battle for experience measurement market
Just as SAP prepares to sell a stake in Qualtrics, rival SurveyMonkey is doubling down on its enterprise partnerships, offering CIOs an opportunity to optimize spend and results in this emerging area. ipopba / Getty Images When SAP snapped up experience measurement specialist Qualtrics for $8 billion, days ahead of its planned IPO in November 2018, the eye-popping price tag suddenly raised awareness of the product category and its potential value in the enterprise. Qualtrics itself was often…
Zoom explained: Understanding (and using) the popular video chat app
Here’s a look at where the Zoom meeting app came from, what it does and how to use it. Zoom In some ways, the Zoom videoconferencing app seemed to come from nowhere this year — even though it’s been around since 2013 and has long been highly regarded for its ease of use. Then the COVID-19 pandemic erupted, first in China, then around the world. On Feb. 26, Zoom announced it had already added more new users in the first two…
