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A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn’t an exact science. PeopleImages     What is process improvement? Process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users.   Process improvement can have several different names such as business…

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The company’s decision to extend support for the fall editions of Windows 10 Enterprise and Education reflects an upgrade cadence companies have already been following.     When Microsoft extended support for Windows 10 Enterprise and Education – making it much easier for organizations to upgrade the OS just once a year – it simply bowed to a reality that had been in place since the operating system’s debut in 2015, according to a company document. In a corner of…

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From artificial intelligence to augmented reality, these eight disruptive technologies and trends will begin driving how business gets done at forward-thinking organizations in the years to come.   Metamorworks    Technology’s pace of change has had a profound impact across nearly every industry. These days it’s not enough to keep atop of emerging technologies but to keep ahead of them. In the coming year, new and evolving ways of wrangling data will take center stage in the enterprise. Innovations in…

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Are you getting the most from Microsoft Word 2016 and 2019 for Windows? Get to know the key features.       Word has always been the workhorse app of the Microsoft Office suite. Nearly everyone who uses Office ends up using Word at some point, whether it be for writing memos, typing up agendas, creating reports, crafting business correspondence or any of a thousand other uses. Microsoft sells Office under two models: Individuals and businesses can pay for the…

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USCIS reports the H-1B visa cap has been reached on April 5, only four days after the application period opened. Getty Images   As of April 5, 2019, United States Citizenship and Immigration Services (USCIS) reported it had reached the congressionally mandated 65,000 H-1B visa regular cap for fiscal year 2020. While the program fills rapidly every year, this is the sixth year in a row that the cap filled within four days of the application portal opening. The H-1B program will award 65,000…

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When CIO Tony McCandless realised the utilities company’s existing IT strategy wasn’t fit for purpose, he turned to ServiceNow to help overhaul it Getty Images      After years of outsourcing its IT services, Thames Water turned to ServiceNow in 2017 to regain insight into incident management and event monitoring and bring about an end to what was a self-confessed “pretty disastrous period for technology at the organisation.” “Before I joined, Thames water was signed up to an alliance agreement,…

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Artificial intelligence will benefit business in myriad ways. But AI that writes for us should be rejected completely. Pixabay       Machines are getting better at writing. They can finish our sentences. They can reply to our emails. They can write news reports and even novels. But just because they can doesn’t mean they should. Artificial intelligence (AI) is launching a technology revolution that will transform business over the next decade. The most powerful use for AI may be in the…

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IT admins will be able to use the policies to manage, deploy and update the new browser to their corporate workforce.       Microsoft has published the template and documentation that will be required to manage updates of the not-yet-finalized “full-Chromium” Edge browser, making good on a promise of earlier this summer. When Microsoft first pounded the Edge-for-enterprise drum in June, the Redmond, Wash. developer unveiled a preliminary catalog of group policies that IT administrators would use to deploy, customize and maintain…

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